U Mobile replaces manual processes with coding agents that build and test web applications in real time. The Malaysian carrier has integrated Amazon Bedrock AgentCore technology into its telecommunications platform.

The solution developed by U Mobile includes a customer service system called AiDaH, built on Amazon Bedrock AgentCore. AiDaH reduced issue tickets by up to 84.5%, handling more than 150 operational scenarios. U Mobile's platform uses a six-layer architecture, including interface, orchestration, specialist agents, gateways, data and operational systems. The technology allows coding agents to build and test web applications in real time, using isolated microVMs for each session. Session endpoints allow browser access, with authentication via SigV4 or JWT. Users can see changes in real time without reloading the page.

U Mobile uses Amazon Bedrock AgentCore to optimize telecommunications operations
Image: aws.amazon.com

The technology is not available in Brazil, and there is no information on pricing or launch date in the country. The Amazon Bedrock AgentCore integration brought operational efficiency and a reduction in issue tickets, making it an alternative for carriers looking to automate processes. The solution is aimed at companies that want to optimize telecommunications operations with artificial intelligence tools.

The 84.5% reduction is possible because the system automates processes that previously depended on human intervention. This improves efficiency and reduces problem resolution time. This approach makes the platform more agile and adaptable to different operational needs. The solution includes an automated customer service system called AiDaH, which significantly reduced the number of issue tickets. The carrier aims to automate processes and reduce operating costs, something that may attract other players in the sector. The Amazon Bedrock AgentCore integration has already been highlighted in articles about a knowledge retrieval agent and agentic AI platforms. The lack of data on cost and availability in Brazil is a point that still needs to be clarified.

With information from next.ink.

Sources

  1. How u mobile built agentic telco operations with amazon bedrock agentcoreaws.amazon.com
  2. Preview web apps live as your coding agent builds them with amazon bedrock agentcore runtimeaws.amazon.com
  3. Spacex cherche un moyen rapide de devenir operateur mobile aux etats unisnext.ink

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